At Kruger Courses, we are committed to providing high-quality digital courses about the capital markets. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the circumstances under which refunds may be issued.
1. General Refund Policy
Since our courses are digital products, refunds are generally not available once access has been granted. However, we may issue refunds under specific circumstances outlined below.
2. Eligibility for Refunds
You may request a refund if:
Technical Issues:
You were unable to access the course due to a technical issue on our end that we were unable to resolve within a reasonable timeframe.
Duplicate Purchases:
If you accidentally purchased the same course multiple times, we will refund the duplicate charges.
Course Not as Described:
If you believe the course does not match its description, you may request a refund within 7 days of purchase.
Note: Refund requests for reasons such as change of mind, lack of time, or lack of interest will not be honored.
3. Refund Request Process
To request a refund, please contact us at:
Email: jkcsolutionscompany@gmail.com
Phone: 0715366267
Include the following details in your request:
Your full name.
Order number.
Date of purchase.
Reason for the refund request.
We aim to respond to all refund requests within 2-3 business days.
4. Refund Approval
Refunds are issued at our discretion and are subject to approval. If your refund is approved:
The refund will be processed to the original payment method used during purchase.
Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
5. Non-Refundable Circumstances
Refunds will not be issued if:
The course has been accessed or downloaded in full.
The refund request is made after 7 days of purchase.
The issue is not related to our services (e.g., issues with your device or internet connection).
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with the updated “Effective Date.”
Contact Us
If you have questions or concerns about this Refund Policy, please reach out to us:
Email: jkcsolutionscompany@gmail.com
Phone: 0715366267
Address: 63E Aqua Ave, Aqua Park, Tzaneen, Limpopo, 0850